4. Provide proof of service with detailed audit trails
What PMs really care about is seeing they’re getting their money’s worth. They want hard data proving that areas have been cleaned.
To accomplish this, track your cleaners as they move through each of the buildings you service and note how much time is spent in each area. By understanding their movement, you can see where they’ve been, what tasks they’ve completed, and how long it took.
This gives you an auditable log of your cleaners’ that you can share with property managers. You can also improve your own cleaning practices by seeing what works for each building and changing your workflows to accommodate that.
Having this data available to you is helpful for these reasons:
- Nothing builds trust with a client better than providing them with consistent reporting on how you’re cleaning their space.
- It can help manage PM expectations about what’s possible with the level of service they’ve paid for.
- You can use data on what your cleaners are able to accomplish to expand your scope of work.
Let’s look at an example of how Mero provides you with this data:
First, install Mero base stations in key locations of your building where work orders are completed. These create geofences around each area where your cleaners will be working.
Your cleaners then carry a small fob that pings the stations when they are nearby, automatically confirming their presence in a room without their manual input.
Then, after uploading your scope of work, shifts, and cleaners — you can track every unfinished task and validate completed work.
This all takes place automatically, letting you see where your employees are going, what they’re doing, and when was the last time they cleaned each area.
The data is stored in fully auditable logs which are then used to review cleaner performance. This information is easily sharable so you can prove the quality of your service. Automated reports show your work has been completed down to the level of individual rooms.
